Explain Training Terms and Conditions
We need to receive your payment, purchase order or authorisation to attend a course, 10 working days before the start date of the course.
Please refer to the individual course listings for information on methods of payment for courses.
We will accept cancellations for course attendance up to 10 working days before the start date of the course, with no cancellation fees payable. Cancellations received less than 10 working days before the start date of the course will attract a cancellation fee. We will accept substitute participants for a course up until the start date of the course.
If Explain is unable to proceed with an advertised course we will contact registered participants between 3 and 10 working days before the course starting date. Any course fees shall be refunded in full. Explain reserves the right to cancel or postpone any course as necessary.
For some courses we may offer a discount for groups of people from the same organisation attending the same course. We may also offer a discount for one person signing up for more than one course. For some courses we may also offer an "early-bird" discount for people who register before a specified cut-off date. Discounts are cumulative: if you register a group of people for 2 or more courses before the early bird cut off date, all participants will receive a 30% discount.
Please check the Explain course catalog and the Explain course schedule for details on which courses these discounts may apply.
On some courses we may offer a light lunch and morning/afternoon tea for course participants. Please check with us to see what meals and refreshements are offered for a particular course. Please let us know at least 10 working days before the start date of a course if you have special dietary requirements.
Explain reserves the right to change course schedule dates, content and course fees as necessary.
Explain reserves the right to change the content and amount of any materials supplied to course participants, for example, printed course notes or CD-ROMs of supporting technical materials and applications.
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